I’VE SAID THIS BEFORE, but it bears repeating: Good management — smart, savvy, people-focused management — is at a premium and getting harder and harder to find. And if you think I’m wrong about that, here’s the latest evidence to prove my point. Two of the bibles of the business world — The Wall Street Journal and Fortune magazine magazine — recently
HERE’S A CONFESSION: I hate online job ads because they’re a crappy way to find the best candidates. On the one hand, my recruiter side loves the fact that a smart, well-focused Internet job post can pull in a boatload of candidates for a position. It’s a great way to get a bunch of resumes in short order.
YOU’RE NOT ALONE if you are a little fuzzy on the definition of “soft skills” in the workplace. Here’s one that I like from a website called SearchCIO: Soft skills is a synonym for “people skills.” The term describes those personal attributes that indicate a high level of emotional intelligence.” Why soft skills really matter In other words, according to
AS MUCH AS WE LIKE to focus on all the various ways we can improve upon the way we recruit and hire new employees, we also know that we should spend as much (if not more) time on how we can better retain the people that we already have on our staff. The problem is,
BELIEVE ME when I tell you this: I soured on the customer service practices of United Airlines long before they decided that dragging people off planes would enhance the flying experience. You’ve probably seen the video by now. You know the one — where the customer on the last flight of the night from Chicago to Louisville