Tag: culture

Could Manipulating Glassdoor Ratings Just be Just Smart Brand Management?

I LEARNED LONG AGO that user ratings — whether they be on Yelp, Amazon, TripAdvisor, or anywhere else — are easily manipulated. So, is anyone surprised that Glassdoor ratings get manipulated, too? The Wall Street Journal recently published an in-depth look at how some companies have figured out how to boost their ratings on Glassdoor

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The Christmas Bonus Dilemma: Sometimes, You End Up Feeling Like Clark Griswold

I’VE WORKED THROUGH so many holiday season that I’m starting to feel a little like Clark Griswold. If that name doesn’t immediately ring a bell, the character should. It’s the role Chevy Chase played numerous times, but most memorably, in National Lampoon’s Christmas Vacation. One thread throughout movie was how Clark was anxiously waiting to

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The 5 Most Important Things I’ve Learned About Being a Better Manager

I’m a sucker for anything that tries to answer a question I almost never hear anyone ask much less answer: How can I be a better manager? Notice I say anything that “tries” to answer this question  because I have found that most advice on how to better manage people usually goes one of two

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Yes, It’s the Most Wonderful Time of the Year … But It’s the Most Stressful, Too

YOU KNOW HOW the song goes — “it’s the most wonderful time of the year.” But, it’s the most stressful time, too. Everyone knows that the holiday season that runs from Thanksgiving through New Year’s Day is pretty crazy for a great many people, and, that the stress of it all spills into other parts

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What Does It Take to Be a Great Leader? The Same Things It Takes to Be a Great Person

HERE’S SOMETHING I’VE LEARNED from years of managing people: Great leadership wisdom is really hard to find. For all of the many leadership books that have been written — and there are more than 60,000 listed on Amazon — the really great V-8 moments, the “Blinding Flashes of the Obvious” where a truly great leadership

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The Battle Over Casual Work Dress: It’s Time to Declare Victory and Let It Go

BACK IN 1994, I showed up for a job interview in Honolulu wearing a suit and tie. It was the hottest, sweatiest interview I ever had. Fortunately for me, that didn’t matter. I got the job but I never dressed that way again during my three plus years as a newspaper editor in the Aloha

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Good Leaders Give Bad News, While Bad Leaders Avoid Doing the Tough Stuff

I’M ALWAYS AMAZED at how so many leaders can get so far without learning one of the very basic tenants of management. It’s this: Good leaders have to give bad news. Patty Azzarello learned this back when she became the youngest general manager in Hewlett-Packard (HP) at the tender age of 33, and she reminded me

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When Candidates “Ghost” an Interview, It May Be Proof of a Bad Candidate Experience

HERE’S A HIRING TREND we could really live without – job candidates who are “ghosting” (aka, blowing off ) scheduled job interviews, or, failing to show up to work for new positions they had accepted. Last month, USA Today published a story that indicated that this new phenomenon was due to the strength of the job market and our near-record

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What I’ve Learned About Leadership: There Are Many Ways to Be a Great Leader

ONE OF THE FIRST things you learn about leadership is that there are a lot of ways to be a leader and demonstrate leadership. Years ago I had a boss who tried to tell me that I wasn’t a leader. Want to know my response? “Hey, I AM a leader — I’m just not your

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You Can Learn a Lot About Your Culture If You Look Closely at HOW Employees Quit

DESPITE THE FOCUS on improving how we recruit and hire new employees, we also know that we should spend as much, if not more, time on how we can better retain the people who are already on our staff. That’s a great thought, but there’s something to consider: No matter how good a job we do

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