Tag: management

Starbucks Training Day Was More About Changing Culture Than Anything Else

HERE’S THE BOTTON LINE on the recent anti-racial bias training at Starbucks, and it was captured perfectly in the headline on The New York Times story about the big event. It said: Starbucks’s Tall Order: Tackle Systemic Racism in 4 Hours Yup, the NYT is right; it’s unlikely that Starbucks, or any other company, is going to make much

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Amazon Is Amazing, But They’re Hardly the Most Effectively Managed Company

If you read a lot of business coverage, you know this to be true: The last thing we need is yet another list touting the “best” companies. As my PR friend Robin Hardman points out, “Each year you see them — shouting from business journals, websites, magazine covers… “Best Companies to Work For” lists are everywhere: there are

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I Saw a Good Woman Dump a Bad and Clueless Boss During the Rose Bowl

ON NEW YEAR’S DAY as I was watching the Rose Bowl, I saw a hard-working woman who was mistreated by a self-centered boss who didn’t appreciate her. So, she quit and left the clueless jerk to go work for herself. Who knew? It’s amazing what can happen in 30 seconds during a big college football

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Millennials May be Job Hoppers, But There’s a Really Good Reason For That

IT SHOULDN’T COME as any great surprise, but according to Gallup, Millennials aren’t particularly engaged in their jobs. As Gallup’s How Millennials Want to Work and Live report points out, a whopping “71 percent of employees in the Millennial generation (people born between 1980 and 1996) are either not engaged or actively disengaged at work.” Are Millennials really big job

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The Best Leaders Manage by the Art of the Nudge

WHEN I’M ASKED what my biggest accomplishment is, I always point to my first job as a senior executive responsible for an entire department that had been tagged by corporate as being terribly underperforming — so underperforming, in fact, that they were considered one of the very worst units in the entire company. I was

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The Bad Things That Happen When Companies Take Too Long to Hire

I’VE HIRED A LOT of people over the years, more than I can count, but the one constant in all that hiring is a simple question: Are we taking too long to hire? Yes, I’ve been accused of that before, especially when I was recruiting journalists for a newspaper in Hawaii, a place that people suddenly

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Sometimes, It’s About Hiring Someone Who Knows Exactly What NOT to Do

HERE’S A NEW ONE when it comes to hiring: Could it be that the best person to hire is the one who knows what not to do? I have hired many people with many skill sets over the years, but believe me, this is not something I have ever screened for. And, that’s why I was intrigued

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Why Life and Work Is So Very Different in the Aloha State

IT’S BEEN NEARLY 20 years since I’ve been in Hawaii, but the moment I arrived back in Honolulu last January, it felt like I had never left. My connection with the Aloha State goes back a long way. Not only did my wife and I honeymoon on Waikiki, but we lived on Oahu for three years in

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I Have a Big F***ing Problem With People Who Swear at Work

LAST SEPTEMBER, Fast Company published a story that intrigued me just as it should intrigue anyone who has navigated the day-to-day rants and mutterings of co-workers on the job. The title said it all: Do You Have a F*cking Problem With Swearing at Work? The article was filled with a boatload of statistics about how

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The One Big Question That Great Leaders Always Seem to Ask

I’VE WORKED with a lot of leaders over the years, and I could go on all day about the various qualities that separated the good from the bad, the great from the awful. But as a story in the Harvard Business Review recently reminded me, there is one critical question that all good leaders get around to asking,

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