Editor’s Note: I’ve been republishing some classic Skeptical Guy posts while preparing a new project. This one is from December 2018.
HERE’S A GOOD QUESTION I almost never, ever hear anyone ask much less answer: How can I be a better manager?
That may be because most of the advice on being a better manager only goes two ways — it’s either very simplistic or incredibly dumb.
A few years back, The Wall Street Journal published a blog post titled How to Be a Good Boss. It did a decent job of answering this question, but it missed some things I believe are essential for managing people the right way.
It’s hard to learn how to manage well
FULL DISCLOSURE: I’ve managed people for longer than I care to admit, and I learned how to manage the hard way – through an on-the-job, jump-right-into-it experience. It was tough at first, and I struggled to learn how to handle employees right.
I think I turned into a pretty good manager. I always tell people if they want to know more about me that they should just call somewhere I managed and ask to talk with anyone who worked with me. I was confident that those who knew me would give me a good recommendation.
But, I’ve seen lots of managers who handled people badly. I’ve also worked for some pretty dreadful bosses as well. That’s what interested me in what How to Be a Good Boss had to say.
How to do it came down to these five (5) tips:
- Always give coherent communication;
- Appreciate and criticize;
- Learn to listen;
- Walk the talk; and,
- Be friendly, but not necessarily friends.
You should read the blog post for more details, and this is a surprisingly smart list. But, I would add a few caveats to these five based on my own experience:
1. There’s no such thing as over-communication
EMPLOYEES ARE DESPERATE for more communication. No matter how much a manager communicates, employees always seem to want more — a LOT more — and they want it in any way possible, from one-on-ones to team meetings, emails, quick chats in person or phone, or by any other way imaginable.
There’s a good reason why managers should want more communication. It’s because workers who know what’s going on are more engaged, which helps them do better work. Plus, making sure that your employees really know what is happening helps cut down on what happens when you under communicate – a workplace full of rampant gossip and speculation.
The more that happens, the less focused your employees are on the job at hand.
However, many managers are terrible communicators. In fact, I’ve found that the higher someone rises in an organization, the worse their communication skills seem to get. And it seems to be something that many high-paid executive coaches seem to miss.
My experience is that it’s impossible to over communicate, especially if you have remote or hybrid workers. No matter how much you think you are communicating, I would double or triple it. You should also make sure that you communicate your message in at least two different formats — in person and in a email, for example.
The more you communicate the more you’ll get out of your team. They will be happier and more productive – and you will be, too.
2. You need a 5-1 employee appreciation ratio
IT’S HUMAN NATURE to be negative because it’s ALWAYS easier to focus on what’s wrong than what’s right. I learned this back when I was a newspaper editor struggling to get my copy editors to write better front page headlines that would grab readers and keep the publisher off my back.
Here’s what I learned: It’s not enough to tell them that a headline didn’t work. Just about anyone could do that. The real trick was being able to give them some specific guidance on how to write something better.
That’s the problem with a simple admonition to both “appreciate and criticize,” because it is way too easy for managers to simply be critical while forgetting the appreciation part.
In my book, you should give positive comments to your employees no less than 80 percent of the time. That’s right — you should be critical only one time out of five, and if you find yourself being critical more than that, you’ll quickly find yourself with a demoralized workforce.
3. “Learn to listen” should be branded on your brain
I ONCE HAD A BOSS WHO NEVER seemed to listen. He was so busy trying to make his point, or shooting down yours, that he never took the time to truly listen to what others had to say.
Most people want what they say to matter, and nothing says “what you’re saying doesn’t really matter” more clearly than a manager who doesn’t seem to listen.
The best managers know that they should spend a lot less time talking and a lot more listening, and the 80/20 rule applies here as well. When talking to employees, you should spend at least 80 percent of the time listening to what they say.
If you’re talking more than 20 percent of the time, well, you probably aren’t hearing the important things they’re saying.
4. It’s tough to “Walk the Talk”
MANY MANAGERS I WORKED FOR failed to follow-up and do what they said they were going to do — like the manager who trumpets an “open door policy” yet is so intimidating that no one in their right mind would ever WANT to enter their office.
Open door policies are pretty easy to lampoon (check out the video below titled Land of the Knuckleheads: Open (Closed) Door Policies), but they’re simply a symptom of the inability of some managers to follow through on what they say – and that’s known as “walk the talk.”
The WSJ blog hit this pretty hard, noting:
“As a manager, don’t think that you are the one watching the team, (because) the team is watching you. So set an example and follow your own rules.”
5. You’re their boss, not their friend
IT’S GOOD TO BE FRIENDLY with employees, but really, can you be their boss AND their friend AND carry out both roles?
The answer is simple: You can’t.
That doesn’t mean you shouldn’t try to be friendly and approachable with employees — in fact, that’s the kind of management style you should shoot for — but it isn’t easy to be friends with someone you supervise.
Can it be done? Sure, but what happens when you have to sit with your “friend” and have a tough conversation about their job? You would be better served if you foster trust and respect instead of friendship, because in the long run, it will make you a better manager.
FINAL THOUGHTS: The WSJ blog post on How to Be a Good Boss is good advice — solid, basic guidance for the new boss or manager. It’s a good starting point but just skims the surface of what new managers need to know.
Here’s something you can take to the bank: Management isn’t easy. If it was, you would have a helluva lot more people clamoring to do it.