Sweet Reason with a dose of Common Sense
BELIEVE ME when I tell you this: I soured on the customer service practices of United Airlines long before they decided that dragging people off planes would enhance the flying experience. You’ve probably seen the video by now. You know the one — where the customer on the last flight of the night from Chicago to Louisville
Editor’s Note: When I originally wrote this in February of 2011, I had four (4) people in my 1st Level LinkedIn contacts who had died yet still lived on in my social media. As I re-post this in July 2017, that number has doubled. It makes me wonder: perhaps this kind of immortality is social
